Insights: Search

Document created by gsamuels on Aug 11, 2016Last modified by Michael Kinens on Aug 9, 2018
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How often do you spend time trying to find solutions to questions in help documentation?


The Insights Community aims to reduce that time.  Documents, questions and files that are added to Insights are instantly searchable, so you can come back to discussions, questions and answers when you need them.


How to Use Spotlight Search

In case you missed it, the 'Spotlight Search' feature is found in the upper right corner of the screen, look for the magnifying glass:



  • In the search field, type in your search criteria and WAIT before hitting the Enter key.
  • Search results will appear in a dynamic list below the search box as you are typing your search criteria. Results are sorted by their type: Content, People, then Places (scroll down to see the the entirety of the dynamic results).
  • If you don't see what you're looking for, press Enter and the full search page will appear. Results are sorted by their type: Content, People, then Places (sortable on the left sidebar).


If you wish to improve your search results, though, we highly recommend doing the following:

  1. Specific words or keywords - this is the most basic search mode, and is also the default, simply enter your search terms to see content containing all the specified words in any order.
  2. Phrases - if you enclose a phrase in quotes ("), your search will return only content where the words in quotes occur next to each other and in the same order.  For instance, specifying "black cat” will return text where this phrase appears exactly as quoted, such as “our black cat brings us luck”, but will not return “the cat was hiding in the black box”.
    Note: Content searches are case-insensitive. For both regular and phrase searches, we also match words that are very similar, but not identical.
  3.  Content with words containing certain letter sequences - the wildcard character * matches any number of non-whitespace characters when it is placed at the end of a word or within a word in the query.  
    Note: A wildcard cannot be used at the beginning of a word, and it can't be used as a standalone word. For example:
    mult* - matches content containing the words multiplication, multiple, multimodal, multitude, etc.
    con*ion - Matches content containing the words contagion, concatenation etc.
  4. Compound expressions using Boolean operators - the special keywords AND, OR and NOT let you create logical expressions in your searches. When you search, you need to use these terms in ALL CAPS to distinguish them from normal words. For instance, the word And in a search will be interpreted as the word "and," not the special operator AND. The AND operator says that the search should return content containing both the search terms before and after the AND operator. The OR operator returns content if either one of the terms matches. The NOT operator excludes documents that contain (in the fields searched for) the search term after the NOT. (You can't start a search with the NOT operator.) You can also use these operators with sub-queries enclosed in parentheses to create more complex expressions as shown in the following examples:
    • “quick brown fox” OR rabbit - matches text containing the exact phrase “quick brown fox” or the word rabbit.
    • quick brown fox - matches content containing the words "quick," "brown," and "fox" in any order. Search implicitly assumes the AND operator when an operator is not specified.
    • (quick brown) AND (fox OR rabbit) AND NOT forest - matches content containing both "quick" and "brown" in any order, plus either "fox" or "rabbit," but not containing the word "forest." This example shows how you can use parentheses to group more than one word together as a regular (non-phrase) search and to specify the order of operations. Note that the NOT operator can only be applied to simple terms, not compound sub-queries, and it cannot be used inside a sub-query.
  5. Special characters and operator words - the following characters and operator words are treated specially in the search syntax (separated by a single space): * ( ) “ AND OR NOT
    You can't search for these characters and operators, because Insights uses them for special search syntax. If you use these words in search text in a way that doesn't make sense to Insights, the search engine may ignore them. For example, an odd number of quote characters will be ignored, and multiple asterisks next to each other will be interpreted as a single wildcard.



Other options:

1.  Search from the Support Centre - just go straight here to start the searching experience!



2.  Use the 's' on your keyboard - this is a handy little tip to bring up your search box straight from within the website. When you're not typing in any input field, just hit 's' on the keyboard and see what pops up!



Everything that is uploaded to Insights is indexed, so you can rest assured that you will get to what you want faster.