Client Appointment Reminder via SMS/TXT message

Document created by Michael Kinens Employee on Dec 3, 2015Last modified by Michael Kinens Employee on Mar 4, 2016
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A Diary Event automatically forwards an SMS a predetermined number of days before the Event (the 'number of days' is user determined and captured within the Event).  The screens above highlight:

1. The SMS that the client receives, including an 'important message' link.

2. & 3. The 'micro-site' that the client is 'taken to' when they 'click' on the link in the SMS.  This 'micro-site':

    • is an XPLANconnect Wizard,
    • plays your "What's Important to You?" video, or your "Remember to bring along..", or your "Please think about...", or <insert idea here>
    • includes a Google Map highlighting the office location, and
    • provides a link to the businesses Knowledge Centre.

4. The ability to invite the client to refer a relative, friend or colleague to the business.  Completing this page will:

    • create a new prospect in your CRM, and
    • initiates your 'new prospect' process (Thread) which will trigger your 'Welcome pack' (email), newsletters, etc.

 

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